Pet Essentials Hamilton Returns Policy

We take pride in the products and items we sell and endeavour to have them delivered to you in perfect condition. Should there be any issue with your delivery please don’t hesitate to contact us as soon as possible. Prior to doing so please have the following information on hand. We will need this to be able to look up your order

  • The invoice sent with your goods
  • Details of any changes/errors etc.

ITEMS FOR RETURN MUST HAVE BEEN

  • Notified within 24 hours of delivery (for any damages) via either email to petessentialhamilton@gmail.com or via phone (07) 853 3191
  • Returned to the store addressed below within 14 days.

ALL RETURNS MUST BE RETURNED

  • With all original tags and packaging attached.
  • In original packaging
  • Unused and in a resalable condition
  • Undamaged
  • At the customers expense, with no reimbursement for freight, unless the product is deemed faulty, in which case the return freight shall be covered by Pet Essentials Hamilton.
  • If it is a change of colour/size etc. please phone as soon as possible so we can ensure stock availability.

ITEMS NOT ABLE TO BE RETURNED ARE

  • Clearance Items
  • Change of mind Items
  • Frozen/Meat /Perishable Items
  • Personalised Items – e.g. engraved Tags (unless there is an error is made by us)

Items returned not meeting the above criteria shall be returned to the customer using the details on the original order and no refund shall be made.
Items returned after the above dates shall be considered at the discretion of Pet Essentials Hamilton. Each situation is actioned on case by basis situation. It may be that instead of a refund a credit note/store credit may be issued.

We recommend returns be sent using tracking systems. Items not received by us (Pet Essentials Hamilton) shall not be liable for a refund.
Pet Essentials Hamilton reserves the right to deny a refund/withhold a damages fee should the situation arise.
Credits shall be made to the Credit Card/Bank Account given for the original purchase.
Please allow a few days for your refund payment to go through. Some transactions may take time to process. Should there be a longer than expected delay, please do not hesitate to contact us using the number below.

Should there be an error made on behalf of Pet Essentials Hamilton then the extra freight costs shall be at no cost to the customer. However, a change of product made by the customer shall incur an extra freight cost in line with the Pet Essentials Hamilton freighting procedures.

CANCELLATION AND PRODUCT RETURN

You may cancel this order without charge at any time up to the dispatch of goods to your address. Any charge to your credit card will be credited. You may cancel this order if the goods have already been dispatched, but not received at your address. Pet Essentials Hamilton will credit your credit card for a sum equal to the cost of the product excluding handling and delivery costs, once the product has been returned. Please check our Returns Policy.

WARRANTIES

Pet Essentials Hamilton has no express guarantees unless they are in writing. Unless the goods are acquired for business purposes, Pet Essentials Hamilton will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.

TO RETURN AN ITEM

  • Carefully package the items, complete with original packaging, tags, etc into a suitable package.
  • Place a copy of the invoice and a brief description of the reason for return.
  • Return to the below address within 14 days of the invoice date.

ALL RETURN ITEMS MUST BE SENT TO

Pet Essentials Hamilton
Shop 5 / 23 Horsham Downs Road,
Rototuna,
Hamilton  3210

Phone 07 853 3191